Dogapy Rehabilitation Privacy Policy

Last updated: 1 September 20206

Dogapy Rehabilitation ("Us", "We", or "Our") provides canine myotherapy and Reiki services in the comfort of the customer’s (You, Your or Yours) own home and is the owner and operator of the domain https://www.dogapy.co.uk (the "Site"). This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Executive Summary

This Privacy Policy explains how Dogapy Rehabilitation collects, uses, stores and shares personal information when providing canine myotherapy and Reiki services and operating its website. The policy applies to customers and clients who use Dogapy Rehabilitation’s services or interact with the website.

Dogapy Rehabilitation collects information such as names, contact details, addresses, payment and transaction information, video recordings, and veterinary practice details and consent where needed to provide services, manage customer accounts and meet legal obligations. The lawful bases relied on include consent, contract, legal obligation and recognised legitimate interests.

The policy explains that personal information is obtained directly from customers, retained only for as long as necessary, and may be shared with suppliers, service providers, public authorities or other organisations where required for official functions or legal compliance.

Customers have data protection rights under UK GDPR, including the rights of access, rectification, data portability and withdrawal of consent where consent is used. Requests should be sent using the contact details provided, and Dogapy Rehabilitation will respond without undue delay and within one month.

The policy also describes cookies and similar technologies, notes that third parties such as Google Analytics may use cookies, and explains how customers can complain to Dogapy Rehabilitation or escalate a complaint to the Information Commissioner’s Office if they remain dissatisfied.

Contact Details
Telephone: 07769 469418
Email: helen@dogapy.co.uk

What Information Is Collected, Used, and Why

We collect or use the following information to provide and improve products and services for clients:

Names and contact details
Addresses
Payment details (including card and bank information for transfer and direct debits)
Transaction data (including details about payments to and from You and details of products and services You have purchased)
Video recordings
Veterinary Practice details and consent

We collect or use the following personal information for the operation of customer accounts:

Names and contact details
Addresses
Veterinary practice details and consent relating to pets’ health

We collect or use the following personal information to comply with legal requirements:

Names and contact details
Addresses
Veterinary practice details and consent relating to pets’ health

Lawful Bases and Data Protection Rights
Under UK data protection law, Dogapy Rehabilitation must have a “lawful basis” for collecting and using Your personal information. There is a list of lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website (Information Commissioner's Office).

Which lawful basis We rely on may affect Your data protection rights which are set out in brief below. You can find out more about Your data protection rights and exemptions which may apply on the ICO’s website (Information Commissioner's Office):

Your right of access – You have the right to ask for copies of Your personal information. You can request other information such as details about where We get personal information from and who We share personal information with. There are some exemptions which means You may not receive all the information You ask for. Read more about the right to rectification at Your data protection rights | ICO.

Your right to rectification – You have the right to ask us to delete Your personal information. Read more about the right to erasure at Your data protection rights | ICO.

Your right to data portability - You have the right to ask that We transfer the personal information You gave us to another organisation, or to You. Read more about the right to data portability at Your data protection rights | ICO.

Your right to withdraw consent – When Dogapy Rehabilitation use consent as Our lawful basis You have the right to withdraw Your consent at anytime. Read more about the right to withdraw consent at Your data protection rights | ICO.

f You make a request, We must respond to You without undue delay and in any event within one month.

To make a data protection rights request, please contact Us using the contact details at the top of this privacy notice.

Dogapy Rehabilitation bases for collection and use of Your data
1. Our lawful bases for collecting or using personal information to Provide and improved
products and services for clients are:

Consent – We have permission from You after We gave You all the relevant information. All of Your data protection rights may apply, except the right to object. To be clear, You do have the right to withdraw Your consent at any time.

Contract – We have to collect or use the information so We can enter into or carry out a contract with You. All of Your data protection rights may apply except the right to object.

Legal Obligation – We have to collect or use the information so We can comply with the law. All of Your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Recognised Legitimate Interests – Dogapy Rehabilitation pre-approved purpose for collecting or using personal information to provide and improve products and services for clients:

Dogapy Rehabilitation needs to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the ‘public task disclosure response condition’).

2. Our lawful bases for collecting or using personal information for the operation of client
or customer accounts are:

Consent – We have permission from You after We gave You all the relevant information. All of Your data protection rights may apply, except the right to object. To be clear, You do have the right to withdraw Your consent at any time.

Contract – We have to collect or use the information so We can enter into or carry out a contract with You. All of Your data protection rights may apply except the right to object.

Legal Obligation – We have to collect or use the information so We can comply with the law. All of Your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Recognised Legitimate Interests – Dogapy Rehabilitation pre-approved purpose for collecting or using personal information for the operation of client or customer accounts:

3. Our lawful bases for collecting or using personal information to comply with legal
requirements

Consent – We have permission from You after We gave You all the relevant information. All of Your data protection rights may apply, except the right to object. To be clear, You do have the right to withdraw Your consent at any time.

Contract – We have to collect or use the information so We can enter into or carry out a contract with You. All of Your data protection rights may apply except the right to object.

Legal Obligation – We have to collect or use the information so We can comply with the law. All of Your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Recognised Legitimate Interests – Dogapy Rehabilitation pre-approved purpose for collecting or using personal information to comply with legal requirements:

Where We get personal information from

Directly from You

How long We keep information
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Who We shares information with

Suppliers and service providers

Tracking Technologies and Cookies

We may use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: All About Cookies by TermsFeed.

We do not currently use Cookies nonetheless Third Party aspects of Our site such as Google Analytics, may use both Session and Persistent Cookies for the purposes set out below:

1. Necessary / Essential Cookies

Type: Session Cookies

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

2. Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

3. Functionality Cookies

Type: Persistent Cookies

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time.

How to complain
If You have any concerns about Our use of Your personal information, You can make a data protection complaint to helen@dogapy.co.uk.

If You remain unhappy with how We’ve used Your data after raising a complaint with us, You can also complain to the ICO.
The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Chesire
SK9 5 AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint